As practicing attorneys registered with the Legal Practice Council, we approach each matter with an in-depth knowledge of all legislation pertaining to collections and recoveries, as well as a holistic understanding of all other related sectors. All of our actions and services are executed within the framework of applicable laws, specifically the National Credit Act.
Our holistic approach to each individual matter dictates the manner in which we execute each function. Tailor-made strategies are formulated to incorporate each of our clients’ requirements; from policies and procedures, to system integrations. Each strategy is discussed with, and approved by, the client prior to commencing our recovery activity. We appoint a dedicated and experienced attorney as an account manager, who is responsible for the relationship and the workflow management of the matter, thus ensuring an efficient and effective collection process. Our dedicated focus and portfolio MIS Reporting is provided, as required, to the client. This information may be utilised for internal feedback when reviewing credit policies and procedures on the front-end of the credit life cycle.
We believe this provides a great value-add in determining any adjustment to scoring modules.